Error: Unable to identify User. What to do when you get this message.

When you try to change the email address of your Verji user, and you get this message:

There is a few important points to follow when changing your email address:

  1. This must be done on the same device, so you cannot change the email address on the pc and confirm with the phone.
  2. This must also be done on the same browser, you open up a new tab and log in to the email address you want to switch to and where you received the verification email.


This is happening as a security measure.



Error Message  Error  Unable  Identify user Email address switch change change Email error